Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Natora. We are committed to delivering your order quickly, safely, and efficiently across Pakistan.

Shipping Areas

We currently deliver to all major cities and towns across Pakistan through our trusted courier partners.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all eligible orders. Simply place your order online and pay the courier when your package is delivered.

Please ensure someone is available to receive the parcel and make the payment at the time of delivery.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are displayed during checkout before you complete your purchase.

• We may offer Free Shipping on selected products or promotional campaigns.

Order Confirmation

After placing your order, our team may contact you via phone, SMS, or WhatsApp to confirm your order before dispatch.

Tracking Your Order

Once your order has been shipped, you will receive tracking information (where available) so you can monitor your shipment.

Failed Delivery Attempts

If the courier is unable to deliver your package after multiple attempts or if the order is refused without a valid reason, we reserve the right to cancel future Cash on Delivery orders.

Delivery Delays

While we strive to deliver every order on time, unexpected delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. Include your order number and clear photos of the product so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Thank you for choosing Natora. We appreciate your trust and look forward to serving you.